A mix of customers, a mix of habits
A café near the Deerfield Beach International Fishing Pier, a dental office on Hillsboro Boulevard and an auto shop near I-95 all have very different customers. Some are visitors who search once. Some are long-time residents of the large retirement communities west of I-95 who read reviews carefully. Some are Brazilian families who may prefer to write in Portuguese. A review routine that works here asks every customer in a way that suits them.
Make asking easy
For many older customers, a printed card with a QR code and a short link works better than a text. For others, a same-day text or email (with their consent) is easiest. We help you set up both, along with a short script so staff can ask at checkout without feeling awkward.
Reply like a neighbor
In a city where many people know each other, how you reply matters as much as your rating. We draft replies for you to approve that thank people for the specific things they mention, and answer complaints calmly, without arguing or sharing anything private.
Staying within the rules
We follow Google's review policies: no incentives, no fake reviews, no gating and no reviews from owners or staff. Reviews that break the policies can be reported to Google, but legitimate reviews can't be removed, and we'll never promise otherwise.
Pricing
Review monitoring and AI-drafted replies you approve are included in Managed Growth ($299/mo), along with Google Business Profile management. Review request automation is part of Managed Pro ($499/mo). See full pricing.