How it works
- A new review arrives on your Google Business Profile
- The AI drafts a reply that mentions the specific things the customer wrote about
- You approve, edit or reject the draft from your dashboard
- Once your profile is connected, approved replies are posted to Google
- Negative reviews are flagged so you can decide whether to handle them personally
Why it fits Boca Raton
Boca Raton has a lot of appointment-based businesses: medical and dental practices, med spas, salons, and law and financial offices, along with restaurants around Mizner Park and Royal Palm Place and shops near Town Center. Customers here often read the owner's replies as closely as the reviews. A thoughtful answer to a three-star review can say more about your service than another five-star rating.
Careful with sensitive businesses
Healthcare, legal and financial businesses need extra care. A reply should never confirm that someone is a patient or client, or mention details of their treatment or case. For these businesses, drafts are kept general by default, and you review every one before it posts. You're responsible for the final reply, so check your professional rules if you're unsure.
Your voice, not a robot's
We set the AI up with your tone (warm, formal, short or detailed), your sign-off and facts you've approved, like hours and policies. It won't invent offers, promises or facts. If it's unsure, it leaves a note for you instead of guessing.
Pricing
Review monitoring with AI reply drafts is included from the Starter plan ($149/mo). Managed Growth ($299/mo) adds Google Business Profile management and monthly Google posts. See full pricing.